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Monica Smith: President and CEO of Macon-Bibb County Convention & Visitors Bureau
by Tanya Womack


Monica Smith was born in Jacksonville, Florida, raised in Cleveland, Ohio, and relocated from Pasadena, California to Macon, Georgia to become Macon's top tourism professional as CEO of the Convention and Visitors Bureau (CVB).

"Macon has all the assets that I was looking for in a city: colleges, universities, hotels, the convention center and a strong religious environment. The city has everything I was used to marketing in a community." Smith said.

Smith primary responsibility is to oversee the entire operation of the CVB as well as supervise 22 full and part-time employees. "I want people to have a great experience while they are in Macon and tell others about it. We want to provide the best customers' service to our customers, planning clients, state holders as well as our individual leisure travelers," she stated.

The CVB provides meeting spaces for regional, national, and international meetings, family reunions, and for CEOs and scouts looking for places to hold future meetings.

"We want to give everyone the 5-star treatment when they visit or stay with us, so they can tell others about their stay in Macon and we've done this through the "I Am Macon" Program. One of my goals was to have 500 people complete the "I Am Macon" customer service-training program by January 2014. We did achieve our goal and encouraged participants to be ambassadors for Macon. Each participant received an "I Am Macon" lapel pin. The training class continues to be successful; the CVB will be having customer service training sessions once a month," Smith said.

If anyone is interested, please call Steven Fullbright at 478.743.1074 ext. 100 for more information.

Smith added, "Macon has a story to tell and nobody can tell it better than the people who live here. I want the community to be proud of what we have here in Macon. We need to celebrate and show case what we have right here in Macon."

The CVB recently collaborated with the Macon Arts Alliance, a nonprofit organization, which works to support, promote, and advocate arts, cultural organizations, and fine arts programs throughout Central Georgia, by promoting more events happening in the community through the website, www.ovations365.com. For more information call 478.743.6940 or visit www.maconartsalliance.org.

Upcoming Community Events:

Fired Works Regional Ceramics Exhibition and Sale - www.firedworksmacon.com - April 26 - May 4, 2014

Tubman pan African Festival - www.tubmanmuseum.com - April 24 - 26, 2014

Bragg Jam Music and Arts Festival - www.braggjam.org - July 26, 2014

Ocmulgee Indian Celebration - www.nps.gov/ocmu - -September 19-21, 2014

One City Art Festival - www.onecityartfestival.com - October 2-5, 2014
Smith started working in the hospitality field at age 14 as a busgirl at a restraint in Cleveland, Ohio. She was the first in her family to attend college; she went to Cornell University, being 5 feet 11 inches tall gave her an opportunity to be one of three females managers for the men's basketball.

Smith has been happily married to her husband Andre for 17 years and they are the proud parents of three. She is active in the couple ministry at their church, Beulahland Bible Church in Macon, Georgia and enjoys spending time with her family watching sports.

 

© Copyright 2014 by The Informer, Inc.
P.O. Box 564, Macon, • GA 31201 * Ofc:  478-745-7265 * Email: gainformer@yahoo.com

 

Gwenette Westbrooks
Monica Smith